RETURNS/EXCHANGE

  • Please try on a clean carpeted surface in case exchange is required
  • Any shoes returned with marks on the soles will incur a 30 USD damage fee
  • Returns must be within 14 days and in original condition 
  • Any goods not received due to late collection or unpaid customs taxes will only be resent upon the repayment of postage

Q: I'm not 100% happy and want a refund
Return to us and we'll refund you (non-sale items only).
Postage costs to return to us in Singapore or Australia is at your expense.
Any shipping cost you paid for your original order is not refundable.

Q: I bought a sale item, can I return/exchange it?
Strictly no refunds/exchanges on sale items, sorry!

Q: I need a different size 
Return to us and we'll send your exchange free of charge.
Postage costs to return to us in Singapore or Australia is at your expense.

Q: I need a different size but you're out of my size!
Return to us and we'll exchange you to a different style of your choice, refund you or give you store credit. Postage costs to return to us in Singapore or Australia is at your expense.

Q: Faulty goods? 
We will refund, exchange or fix at no cost to you. Just email us at honiaravintage@gmail.com 

    Q: How do I do a return/exchange? 
    Contact us at honiaravintage@gmail.com and let us know what you need. We will do our best to accommodate your request and tell you the next steps to take


    DELIVERY

    • We do not cover customs duties or taxes charged by your customs office 
    • We cannot estimate if customs duties or taxes will be applied
    • Tip: the e-packet option is more likely to pass through without charges
    • If you do not receive your parcel within the expected time, please contact your local postal service as it may be withheld. If you live in Europe or the Americas, please check your local customs duties before ordering

    e-Packet
    Takes on average 8-20 business days to arrive
    PO Boxes are allowed
    Does not require a signature for delivery
    Typically gets through customs with lower charges if at all

    DHL Express
    Takes on average 5-10 business days to arrive
    DHL can only deliver to an address where someone is able to sign for the parcel
    Strictly no PO boxes, parcel lockers or parcel collects allowed
    Consistently charges duties/VAT at a high rate
     

    PAYMENT

    We currently accept payment via credit card or Paypal

    PRIVACY POLICY

    We may collect information from you via this website or social media pages. Your information will only be used by Honiara Vintage (Charlie Stone Pte Ltd) for processing purchases, shipment, returns/exchanges and customer service. If you subscribe to keep updated on news from Honiara Vintage (Charlie Stone Pte Ltd), you are consenting to receiving emails from us regarding new arrivals, stock updates, competitions and promotions. Where we need to use your personal information on our website or social media pages for competitions, we will contact you first for your permission to do so. By providing your information, you are consenting to the collection of your information by Honiara Vintage (Charlie Stone Pte Ltd) and understand that it will be used in accordance with this Privacy Policy.


    TERMS & CONDITIONS

    Honiara Vintage (Charlie Stone Pte Ltd) reserves the right to withdraw or restrict access to this website, or take down the website at any time without notice. Purchases from Honiara Vintage (Charlie Stone Pte Ltd) must be for personal use only, and can be purchased using a valid credit card. Honiara Vintage (Charlie Stone Pte Ltd) reserves the right to refuse to fulfil or delay shipment of any order if we believe it does not comply with these terms & conditions, including orders with incorrect or incomplete information or large bulk orders that we suspect may be for distribution. The materials, content and images displayed on this website are property of Honiara Vintage (Charlie Stone Pte Ltd) and are protected by copyright and other intellectual property laws. You agree not to reproduce, distribute, sell or circulate any such material to any third party without the prior consent of Honiara Vintage (Charlie Stone Pte Ltd). Any promotions or competitions advertised on the website are correct at the time of publishing, and are valid for the period of time stated in the relevant promotion or competition terms & conditions. We reserve the right to change or take them down at any time without notice.